Shipping & delivery

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or other issues, please feel free to contact our customer service department. Below, we explain how your order will be processed and delivered.

Shipping costs

We cover the shipping costs for every order to France. All our products are delivered to your door completely free of charge. In addition, there is no minimum order quantity.

Shipping your order

Have you found the perfect look on our website? Then, of course, you want to enjoy it as quickly as possible! That is why we ensure that your order is processed and shipped as quickly as possible.

Below you will find the average delivery times for all our parcels:

  • Once you have placed your order, it takes us 1 to 2 business days to process it. During the week, this takes one business day, but if you order on a Friday evening or during the weekend, it may take a little longer.
  • Once your order has been processed, it is shipped and takes an average of 7 to 8 business days to be delivered.
  • The order cut-off time is 17:00 (GMT+01:00)

If you have placed an order with us, you can already see after a few days when your parcel will arrive. You will receive your personal tracking code by email, which will allow you to track your order through our tracking partner. To find out how this works, visit our Track & Trace page.

To ensure that your order will be shipped today, you can always contact us by phone. Our service team will be happy to help you make the right choice.

Delivery of your order

When your order is delivered, you can enjoy it! Of course, there may still be a problem. Would you like to make a return? Visit this page.

Is a product defective?

That is truly unfortunate! Unfortunately, it may happen that your product is damaged during transport. In that case, we will always send a new parcel free of charge the first time and, unfortunately, cannot issue a refund. If something goes wrong the second time, we will refund the full purchase price.

To place an order

The ordering process at Divine Mode  is very simple. First, go to the product page and add the desired product to your cart. To do this, click the "Add to cart" button.

Here, it is important to check whether you have selected the correct variants. If everything is in order, click the "Proceed to checkout" field. On the information page, you must enter the correct address details. Please make sure that all information is correct. If this information has been entered correctly, you can click the "Proceed to shipping" button.

The "Shipping" page gives you the opportunity to check the address details you entered once again. It also indicates that every shipment is completely free of charge. As a token of appreciation for our customers, we always cover the shipping and delivery costs. You can now continue by clicking the "Proceed to payment" field.

For payment options, you can choose from several payment methods. On Divine Mode, all payment options are SSL-encrypted, which means that you can always rely on a secure payment environment.

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay

After choosing the appropriate payment method, you must click the "Complete order" field, after which you will be redirected to your chosen payment method. Follow the instructions on the relevant page to complete your order. In the unlikely event that you experience problems with your order, you can contact us at any time.

Lost parcel?

If a parcel is lost or cannot be delivered for logistical reasons, we will always send a new parcel before processing a refund and return. If the order has not been received 60 days after shipment, it may be refunded.

For any other questions, please contact us.

Divine Mode 

Store name: Divine Mode
Address: Kroonwerk 32, Nijkerk, Gelderland 3862 NB, Netherlands

Email: info@modedivine.com
Phone: +31645181153

Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00