Frequently Asked Questions

When can I expect to receive my order?

To keep our prices as low as possible for you, Mode Divine  has the products delivered directly to your home by the manufacturer or supplier. That is why delivery may take a little longer than you are used to.

  • Final order time: 17:00  (UTC+01:00) Central European Standard Time (Paris).
  • Order processing takes 1 to 2 business days (Monday to Friday).
  • Generally, deliveries take 7 to 8 business days (Monday to Friday).

The expected delivery time has passed. Where is my order?

In most cases, orders are delivered within the expected delivery time. If you have waited 3 additional days after the initial delivery time and still have not received your order, please send an email to: info@modedivine.com .

What are the shipping costs?

When you order from Mode Divine , you always benefit from free shipping in France . We currently do not offer international shipping.  

How can I pay for my order?

Mode Divine always offers secure payments. We use the most widely used payment provider in France:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay

Some products are missing from my order. How is that possible?

Some orders are shipped in separate packages due to weight restrictions. To ensure product quality, the items you order may come from different suppliers. If you order multiple products, they may not be delivered at the same time. Don't worry, your order is on its way, and the rest is generally delivered within 1 to 3 business days.

Can I cancel my order?

Once an order has been placed, it cannot be canceled. Please check your order carefully before completing your purchase.

What should I do if I receive a damaged, defective, or incorrect product?

Please inspect your order as soon as you receive it and contact us immediately at info@modedivine.com if the item is defective, damaged, or you did not receive the correct item. We will send a replacement free of charge the first time. What if the item is defective the second time? In that case, we will refund the full purchase price.  

Exchange

Exchanges are not accepted. The quickest way to ensure you get what you want is to return the item you have and, after the return is accepted, make a separate purchase for the new item.

What should I do to return a product?

To initiate a return, you can contact us at info@modedivine.com . If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.

What costs are associated with the return?

There are no fees if the product was damaged by the carrier, or if the product received is defective or incorrect.
However, if the customer purchased the wrong product, it does not suit them, or they no longer want the item, the return shipping costs will be borne by the customer.

Contact

Mode Divine 

Store name: Mode Divine
Address: Kroonwerk 32, Nijkerk, Gelderland 3862 NB, Netherlands

E-Mail: info@modedivine.com
Phone: +31645181153

Opening hours:
Monday - Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00